Refund & Cancellation Policy

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Our policy is simple: payments are non-refundable once made, except in the cases listed in section 5. We ask for payment only after you have accepted a written proposal that sets out exactly what you are paying for.

At a glance

Type of service Examples Refunds and cancellation
Fixed-price projects Websites, landing pages, web apps, platforms and SaaS, mobile apps Each payment is non-refundable once made. If you cancel, we deliver the work completed up to that point.
Recurring plans Hosting & maintenance, support, content management (monthly or annual) Cancel any time before the next renewal. No refunds for past or partial periods.
Hourly work Consulting, support outside a plan Prepaid blocks of hours are non-refundable and valid for 90 days unless the proposal says otherwise.
Third-party costs Domains, app store fees, licenses, infrastructure Never refundable by us. The provider’s own policy applies.

1. Fixed-price projects

The proposal sets the payment schedule. Small projects, such as websites, are paid in full upfront. Larger projects may be split into payments tied to milestones: each one is invoiced when its milestone is accepted, and the final payment is due before launch or handover.

Once a payment is made it is non-refundable, because it reserves time in our schedule and pays for work in progress. If you cancel a project:

  • we stop work and send you everything completed up to the cancellation, as it stands;
  • any payments already made are kept;
  • any amount due for work already performed remains payable.

2. Recurring plans (hosting, maintenance, support)

Plans are billed monthly or annually in advance and renew automatically.

  • You can cancel at any time before the next renewal date, by email or through the billing link in your Stripe receipts. The cancellation takes effect at the end of the current billing period, and the service stays active until then.
  • There are no refunds for past periods, partial periods or the unused part of an annual plan.
  • When a plan ends, we give you your site or app files and data, provided every invoice has been paid. After that we may take the hosted service offline.
  • Changing plans. Moving to a higher plan takes effect right away and you pay the prorated difference for the current period. Moving to a lower plan takes effect at the next renewal.

3. Hourly work

Consulting and support outside a plan are billed hourly at the rate in the proposal. A prepaid minimum block of hours is required, and it is non-refundable. Unless the proposal says otherwise, a block is valid for 90 days from payment; unused hours then expire. We notify you when 80% of a block has been used. Any extra hours need your written approval and are added to your next invoice.

4. Third-party costs

Costs paid to other providers on your behalf are not refundable by us. These include domain registrations, Apple and Google developer accounts, software licenses, paid plugins and cloud infrastructure. Each provider’s own refund policy applies.

5. When we do refund

  • If we cancel. If we end a project or plan for a reason that is not your non-payment or conduct, we refund the part of your payments that covers work or service not yet delivered.
  • If we cannot deliver. If we fail to deliver what a payment covered, we refund the part that covers what was not delivered.
  • Billing errors. Duplicate or incorrect charges are refunded in full. Please report them within 60 days of the charge.

Refunds are not given because of a change of mind or dissatisfaction with work that matches the accepted proposal. If something does not match what was agreed, tell us: fixing it through the revision process comes first. Errors found in delivered code within the 30-day warranty are fixed at no cost, as described in our Terms of Service.

6. Delays and inactive projects

If a project gets no response from you (content, access, feedback or approvals) for 60 days, we treat it as closed. No refund applies in that case, and restarting the project needs a new proposal.

7. How to cancel or request a refund

Email hello@invntio.com from the address associated with your account and include:

  • your name and company;
  • the project or plan you want to cancel;
  • for a refund request, the charge concerned and the reason.

We reply within 2 business days. Approved refunds go back to the original payment method through Stripe, in the currency of the original charge. Depending on your bank, they usually appear within 5 to 10 business days. We are not responsible for currency conversion differences or fees charged by your bank.

8. Disputes

If something is wrong with a charge, please contact us first at hello@invntio.com. We will work with you to fix it. Most issues are resolved faster directly than through a bank dispute. If a charge is disputed with your bank without contacting us, we may pause work and suspend services until the dispute is resolved.

Nothing in this policy limits any rights you have under consumer protection laws that cannot be waived.

This policy is part of our Terms of Service.