Terms of Service

These terms explain how Invntio works with clients. We have kept them short and in plain language. If a written proposal we send you says something different, the proposal applies to that project.

1. Who we are

Invntio is a business name used by Víctor Velázquez Cid, an individual based in Pennsylvania, United States. In these terms, “Invntio”, “we” and “us” refer to Víctor Velázquez Cid doing business as Invntio. “You” means the person or company that uses this website or hires our services. We work as an independent contractor. Nothing in these terms makes us your employee, partner or agent.

2. Accepting these terms

You accept these terms when you accept a proposal, pay an invoice or use our services. You must be at least 18 years old. If you accept them for a company, you confirm that you are allowed to bind that company. Acceptance by email, by electronic signature or through an online checkout is valid.

3. Services

We offer:

Custom software development: web applications, internal tools and SaaS products.
Mobile apps: native iOS apps and cross-platform apps.
Website design and development: institutional sites, landing pages, catalogs and blogs, including a content manager and technical SEO setup.
Systems integration and APIs: APIs and services that connect business systems.
Process automation: automated workflows and AI agents.
Hosting and maintenance: monthly or annual plans.
Technical consulting: architecture, DevOps and DevSecOps, CI/CD, and security reviews.

We rely on third-party providers such as hosting, cloud, payment and software tools. We do not hand the core work of your project to other developers without your written consent.

4. Proposals and scope

Every project starts with a written proposal. It sets out the scope, the deliverables, the price, the timeline, the payment schedule, the number of revision rounds included and, where applicable, any warranty period or service level. A proposal is valid for 30 days from the date it is sent, unless it says otherwise. Accepting a proposal and making the first payment creates an agreement between us under these terms.

Work that the proposal does not cover is a change. We will quote each change in writing and do it only after you approve it. Changes may affect the price and the timeline.

If documents conflict, this order applies: first the accepted proposal, then these terms, then our other policies.

5. Fees and payment

Fixed-price projects. You pay according to the schedule in the proposal. Small projects, such as websites and landing pages, are paid in full upfront. When a payment is tied to a milestone, we invoice it once that milestone is accepted (see section 9). The final payment is due before launch or handover of the deliverables, whichever comes first.
Hourly work. You prepay a minimum block of hours at the rate agreed in the proposal. We tell you when 80% of the block has been used. Hours beyond the block need your written approval and are added to your next invoice. Unless the proposal says otherwise, a prepaid block is valid for 90 days from payment; hours not used within that period expire.
Hosting and maintenance plans. These are billed monthly or annually in advance and renew automatically until cancelled (see section 8).
Third-party costs. Domains, app store developer accounts, software licenses, paid plugins, AI model usage and infrastructure costs are billed to you, or paid by you directly to the provider.

Prices are in US dollars unless the proposal says otherwise. They do not include taxes, which you pay where they apply. If the law of your country requires you to withhold tax from a payment, you increase the payment so that we receive the full amount invoiced, unless the proposal says otherwise. Bank, wire and currency conversion fees on your side are yours. Payments are processed by Stripe. Refunds and cancellations are covered by our Refund & Cancellation Policy.

6. Late payment and disputed charges

Invoices are due within 7 days of issue unless the invoice states otherwise.

7 days late: we send a reminder and pause work in progress.
15 days late: we may suspend hosted sites, apps and services.
30 days late: we may end the agreement.

We do not charge late fees. We hand over files, source code, credentials and account ownership only once every amount due has been paid. Paused timelines resume once your account is current.

If you think a charge is wrong, please contact us first (see our Refund & Cancellation Policy). If a payment is disputed with your bank without contacting us, we may pause work and suspend services until the dispute is resolved.

7. Your responsibilities

You agree to:

provide the content, information, accounts and access that the project needs;
give feedback and approvals on time;
make sure you have the rights to any text, images, trademarks, data or software you give us;
use the deliverables lawfully, including publishing your own privacy policy and terms for your users;
keep your own credentials secure and tell us promptly about any suspected unauthorized access.

You give us permission to use the materials you provide only to perform the services. You are responsible for claims that arise from those materials or from how you use the deliverables, and you will cover our reasonable costs if a third party makes such a claim against us.

If we are waiting on you for more than 10 business days, the timeline moves by at least the length of the delay. If a project gets no response from you for 60 days, we treat it as closed. Amounts for the work done up to that point remain payable, and restarting the project needs a new proposal.

8. Hosting and maintenance plans

Each plan lists what it includes. Typically that is hosting and SSL, backups, security and dependency updates, uptime monitoring, fixes for bugs in code we delivered, a set number of small content changes, quick how-to help for your team, and a response within 2 business days.

A plan does not include new features, pages or integrations, redesigns, issues caused by third parties or by changes someone else made, after-hours or emergency support, ongoing SEO, content writing or marketing, or extended training. We quote that work separately or bill it hourly.

Availability. We work to keep your services online, but we do not guarantee uninterrupted availability unless the proposal includes a specific service level. Outages at hosting or cloud providers are outside our control.
Backups. We make regular backups, but you should keep your own copy of any data that is critical to your business.
Acceptable use. Hosted services may not be used for illegal content, spam, malware, phishing, or anything that infringes the rights of others. We may suspend a service that breaks this rule and will tell you why.
Renewal and cancellation. Plans renew automatically at the end of each billing period. You can cancel at any time before the next renewal, and the plan stays active until the end of the period you have paid for. We will give you at least 30 days’ notice before changing a plan’s price.
When a plan ends. Once every invoice is paid, we hand over your files and data in a standard format. We delete them from our systems 30 days after the plan ends, unless you ask us to do so earlier or the law requires us to keep them.

9. Revisions, acceptance and warranty

The proposal sets the number of revision rounds included. Further rounds are billed as changes. A deliverable is accepted when you approve it in writing, when you start using it in production, or 10 business days after delivery if you have not reported any defect. Acceptance of a milestone makes the payment tied to it due. If you put a deliverable into production before paying for it, it is accepted and the related payment is due.

Unless the proposal says otherwise, for 30 days after acceptance we fix, at no cost, errors in the code we delivered. This warranty does not cover changes of scope, issues caused by third parties or by changes someone else made, or failures of external services.

10. Intellectual property

Your materials. The content, data, trademarks and other materials you give us remain yours.
Your deliverables. Once you have paid in full, you own the final deliverables we create specifically for you, such as the design, the content we produce and the project-specific code. Until then, you may use them only to review them.
Third-party accounts. Domains, app store listings, external hosting and other third-party accounts we set up for your project are registered in your name when the provider allows it. Otherwise we transfer them to you once every amount due has been paid.
Our hosting. When we host your project on our own infrastructure under a hosting plan, that infrastructure remains ours. You get administrator access to your site or app (for example, its content manager), and when the plan ends we hand over your files and data as described in section 8.
Our tools. We keep ownership of our pre-existing and reusable code, components, libraries, templates, tools and know-how. You receive a non-exclusive, perpetual, royalty-free license to use them as part of your deliverables.
Third-party assets. Fonts, stock images, plugins and other licensed assets stay under their own licenses. Some may need to be purchased in your name.
Open-source software stays under its own license.
Portfolio. We may mention the project and show it in our portfolio unless you ask us not to in writing.

11. Confidentiality

We keep confidential any non-public information you share with us, and we use it only to provide the services. You do the same with our non-public information, such as proposals and pricing. This duty lasts while we work together and for 3 years afterwards; for credentials and trade secrets it has no end date. It does not apply to information that is already public, that was known before it was shared, or that the law requires us to disclose. When our work ends, we return or delete your confidential information on request. A separate non-disclosure agreement, if signed, prevails over this section.

12. Personal data you entrust to us

When our work involves personal data about your customers or users, you decide how that data is used and we process it only to provide the services and on your instructions. You are responsible for having a legal basis to collect it and for informing your users through your own privacy policy. We protect it with reasonable security measures, we do not use it for our own purposes, and we will tell you without undue delay if we become aware of a security incident that affects it.

13. AI tools and automation

We may use AI-assisted tools while building your project. Everything we deliver is reviewed by us and remains covered by these terms. We do not use your confidential information or your users’ personal data to train AI models.

Automations and AI agents we build for you can make mistakes. You are responsible for reviewing their outputs before relying on them for important decisions, and for deciding which actions they are allowed to take on their own. Usage fees charged by AI and automation providers are third-party costs.

14. Third-party services

Our work often relies on third parties such as hosting and cloud providers, app stores, payment processors, AI providers and email services. Their own terms apply to you, and we are not responsible for their outages, policy changes or decisions (for example, an app store rejecting an app). We will help you respond to them.

15. Warranties and limitation of liability

We perform our services with reasonable skill and care. Apart from the warranty in section 9 and any warranty stated in the proposal, the services and this website are provided “as is”, without other warranties, to the extent the law allows.

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost data or business interruption. Our total liability for any claim is limited to the amount you paid us for the service in question during the 12 months before the claim. These limits do not apply to losses caused by fraud, gross negligence or willful misconduct, or where the law does not allow them.

16. Circumstances beyond our control

Neither of us is responsible for delays or failures caused by events outside reasonable control, such as natural disasters, power or internet outages, failures of third-party providers, or government action. Affected deadlines move by the length of the event.

17. Ending the agreement

Either of us can end an agreement by written notice. If you end it, you pay for the work done up to that date, and our Refund & Cancellation Policy applies. We may end an agreement for non-payment (section 6), for abusive conduct, for a breach of the acceptable use rules (section 8), or if a project would require illegal activity. If we end an agreement for any other reason, we will refund the part of your payments that covers work not yet delivered. Ending a hosting or maintenance plan works as a cancellation under section 8.

Sections that by their nature should continue after the agreement ends (payment, intellectual property, confidentiality, personal data, limitation of liability and governing law) remain in effect.

18. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If a problem comes up, please contact us first. We will try in good faith to resolve it within 30 days. Any dispute that cannot be resolved this way will be handled by the state or federal courts located in Pennsylvania. Nothing in this section limits rights you have under consumer protection laws that cannot be waived.

These terms are available in English and Spanish. If the versions differ, the English version prevails.

19. General

Entire agreement. These terms, the proposal and the policies they link to are the whole agreement between us about the services.
Severability. If a court finds part of these terms unenforceable, the rest remains in effect.
No waiver. Not enforcing a right right away does not mean we give it up.
Assignment. Neither of us may transfer an agreement to someone else without the other’s written consent, except to a successor of the whole business.
Written communication. “In writing” includes email and messaging apps, such as approvals sent by message.
Notices. We send notices by email to the address you gave us. You send them to hello@invntio.com.

20. Use of this website

The content of this website is general information and is not an offer until we send you a proposal. Links to third-party websites are provided for convenience; we are not responsible for their content. Do not attempt to disrupt this website, scrape it at scale or gain unauthorized access to it.

21. Changes to these terms

We may update these terms. The date at the top shows the latest version. Changes do not affect projects already under way unless you agree to them.

22. Contact

Invntio · Víctor Velázquez Cid · Pennsylvania, United States

Email: hello@invntio.com